Step #1: Processing Time Due to the high volume of orders placed during and after our Shark Tank appearance, please allow 7-14 business days (not including weekends or holidays), for us to process your order. All of our products are handled with care due to the safety and sanitary measures put in place.
Step #2: Shipping Time After your order has been processed, please allow an additional 2-5 business days (not including weekends or holidays) for your Eye Lash Out 007! package to arrive! Then you are all set to enjoy your Eye Lash Out 007 experience!
*Possible Carrier Shipping Delays: During the holiday season or COVID-19, things can get really busy for shipping carriers. Therefore, you may experience delays that are not at the fault of Eye Lash Out 007!
LOST OR STOLEN Eye lash out 007! PACKAGE POLICY
We are so sorry to hear that your Eye Lash Out 007! package has been either lost or stolen. Please see below:
1). Eye Lash Out 007! is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
2). Upon customer inquiry, Eye Lash Out 007! will confirm delivery to the provided address, date of delivery, as well as tracking & shipping carrier information for the customer to investigate.
3). If after the customer has directly contacted the carrier, and the carrier is unable to locate the missing package, please contact us at firstname.lastname@example.org with the case number provided from the carrier and we will further assist.